Privacy Policy
1. Collection of Personal Information
We are committed to protecting the privacy and security of our clients, customers, and users of our website. This Privacy Policy sets out the types of personal information we collect, how we use that information, and the steps we take to ensure its protection. By using our website and our services, you agree to the terms of this Privacy Policy.
We may collect and process the following types of personal information:
a) Contact information, such as name, address, email address, and telephone number.
b) Demographic information, such as age, gender, and occupation.
c) Financial information, such as income, assets, and credit history.
d) Property-related information, such as property address, property type, and property value.
e) Information related to your preferences, interests, and requirements in relation to real estate.
f) Technical data, such as IP address, browser type, and operating system.
g) Website usage data collected automatically through cookies and analytics — such as the pages you view, the links you click, how you reached our site, and general location and device information.
Cookies and analytics
Our website uses cookies and Google Analytics 4 to understand how visitors use the site so that we can improve it. These tools collect anonymised usage data — such as pages viewed, time on the site, the referring source, and general location — through cookies stored in your browser, and this data is processed by Google in accordance with its own privacy policy. You can opt out at any time by disabling cookies in your browser or by installing Google’s Analytics opt-out add-on. Information you submit through our enquiry and appraisal forms — such as your name, email, phone number and property details — is used only to respond to your enquiry and is never sold.
We collect this information directly from you when you provide it to us, such as through our website, email, telephone, or in person, or indirectly from third parties, such as credit reporting agencies or publicly available sources.
2. Use of Personal Information
We may use your personal information for the following purposes:
a) To provide and improve our services, such as property sales, property management, and property appraisals.
b) To communicate with you, such as responding to your inquiries, sending you updates on properties, and informing you about our services and promotions.
c) To personalise your experience on our website, such as displaying relevant content and advertisements.
d) To conduct market research, analysis, and reporting.
e) To comply with legal and regulatory requirements.
3. Disclosure of Personal Information
We may share your personal information with:
a) Our employees, agents, and contractors, who are bound by confidentiality obligations.
b) Third-party service providers, such as property inspectors, conveyancers, and financial institutions, who assist us in providing our services.
c) Government agencies, regulators, and law enforcement authorities, when required by law or to protect our rights and property.
We will not sell, rent, or trade your personal information to any third party without your consent.
4. Security of Personal Information
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures may include secure data storage, access controls, encryption, and regular security assessments.
5. Retention of Personal Information
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory requirements, or resolve disputes. Once your information is no longer required, we will securely destroy or anonymize it.
6. Access, Correction, and Deletion of Personal Information
You have the right to request access to, correction of, or deletion of your personal information held by us. To exercise these rights, please contact us using the contact details provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us using the details below.
We are committed to resolving any privacy issues promptly and fairly.
10. Overseas disclosure of personal information
Some of the third-party service providers we use to run our website and communications store or process data outside Australia. As a result, your personal information may be disclosed to, or accessible from, overseas recipients — including in the United States (for example, our website-analytics, form-handling and email-marketing providers) and the European Union (for example, our workflow-automation provider).
Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. By providing your personal information to us, you consent to these overseas disclosures.
11. Complaints and concerns
If you have a question, concern or complaint about how we have collected, used, disclosed or otherwise handled your personal information, please contact us using the details in this policy. We will acknowledge your complaint and aim to respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the independent privacy regulator, at www.oaic.gov.au or by calling 1300 363 992.