If you have reached this page outside our business hours, our office is closed. Non-urgent matters will be actioned on the next business day. If your matter is urgent, please review the information below before arranging any repairs.

Is it an urgent repair?

Under NSW tenancy legislation, the following are classified as urgent repairs:

• Burst water service or serious water leak
• Blocked or broken toilet (where there is only one toilet)
• Serious roof leak
• Gas leak
• Dangerous electrical fault
• Flooding or serious flood damage
• Serious storm or fire damage
• Failure or breakdown of the gas, electricity or water supply
• Failure or breakdown of the hot water service
• Failure or breakdown of the stove or oven
• Failure or breakdown of the heater or air conditioner
• Any fault or damage that makes the property unsafe or insecure

If your repair is not classified as urgent, you may be responsible for any costs incurred in arranging an after-hours contractor. Our approved contractors are familiar with the NSW Fair Trading guidelines for urgent repairs.

Before arranging a repair, please establish whether the issue affects only your property or the wider building. Our contractors are unable to attend to common-property or building matters.

Full details are available from NSW Fair Trading: emergency repairs.

Emergency contacts

In a genuine emergency, contact the relevant essential service. For an urgent repair, you may contact one of our approved contractors directly.

Lockouts and lost keys

Tenants who are locked out or have lost their keys should contact a local locksmith directly. Please note that all after-hours lockout and locksmith costs are the responsibility of the tenant.